DAY 1 Day 1 Agenda 15 minutes Introduction to Property Management 30 Min Glossary of PM terms 1 Hour Sample of Indented Item (Use FORMAT ALIGN & INDENT DECREASE INDENT to move this back to a main bullet.) Glossary of PM terms Duplicate Glossary of PM terms Your company’s expectations (move to last day)? Key performance indicators (KPIs) 1 Hour Timeliness, absences, how to conduct yourself, etc. 1 Hour Other identified expectations by your company Fair Housing 1 Hour Fair Housing Common “accidental” fair housing violations 30 Min Service animals 30 Min Wrap up what you learned today (key points) 30 min